FAQs

We currently ship within Canada and the US only.
If you live elsewhere, please contact us for all purchasing and shipping inquiries. 

Do you have a physical storefront?

We have a physical storefront! Our family owned and operated store has been proudly servicing Western Canada from the heart of Abbotsford, British Columbia since 1993! 

Do you offer a Storefront Pickup option?

Yes, we offer FREE Curb-Side Pickup at our Abbotsford storefront.
You will be given the option to pickup your order from our storefront on the checkout page prior to order payment. Please select Pickup at checkout.

Learn more about Storefront and Curb-side Pickup Instructions

For our local customers, we are happy to offer a curb-side pickup option. You will receive an email notification when your order is ready for pickup. When you order is ready, please see our store's Local Pickup Hours for more information. 

Can I order now and pickup much later?

Most definitely yes! Order now and pickup much later.
Not a fabric emergency? If you would like to avoid shipping costs and you would prefer to pickup your fabric order at a later date, please let us know. We will keep your order safe for you in the mean time.

How long will it take for my order to be processed?

Orders will be processed and fulfilled from our store in Abbotsford, British Columbia within 1-3 business days. 

When can I expect my order to arrive?

All orders are shipped via the Shipping Carrier you chose at checkout and are estimated to arrive in the number of business days your selected option said. All orders come with tracking details.

Small orders under 500g in weight and less than 2cm in height are shipped via Canada Post Lettermail and have no tracking or insurance.

Curb-Side Pickup orders will be processed and ready for pickup within 1-3 business days. We will notify you with more details when your order is ready.

What types of payment do you accept?

Online: We accept Visa, Mastercard, and AMEX
In-Store: We accept Visa, Mastercard, AMEX, Interact Debit and all Canadian currency.

Can I pay using e-transfer?
Not yet but we are working on this.

What is your return policy?

All SALES ARE FINAL. What is cut can not be uncut.
Because of the nature of our business, we do not accept returns or exchanges.

If we have made a mistake on your order, or if you have received damaged fabric or fabric with obvious flaws, please contact us at contact@overseasfabrics.com. We will do our best to resolve the problem.

Is there an order minimum?

What is the minimum yardage or metres I can have cut to order?
For most fabrics, the minimum order quantity is 1m (unless otherwise stated). Our fabrics are sold in ¼ metre increments cut continuously from the bolt.

We are a proud Canadian company and we sell fabric by the metre (1.09 yards).

Do you accept special bulk orders?

I need more than your website has in stock.
Yes, we welcome all special bulk orders of a full bolt or more. Please use our contact form to contact us for more information or give us a call during our store hours. We will do our best to accommodate.

If you are interested in purchasing a full bolt or more of fabric, please see our Fabric by the Bolt section for more details.

Do you ship fabric in pieces?

Can I order multiple cuts of the same fabric?
No, we understand the importance of one continuous piece of fabric. When this isn’t possible, our customer service team will contact you to discuss your order details before your order is shipped.

Do you offer wholesale prices for designers?

Can I get a discount?
Our prices are based on an Everyday Low-Price Model to keep our fabrics affordable for everyone, always.

However, if you are interested in purchasing a full bolt of fabric, please see Fabric by the Bolt section for more details.

Do you carry this item?

I cant find what I'm looking for on your store? Do you carry it?
Our team at Overseas Fabrics is working hard to build our online store. We are loading hundreds of products monthly. If you are unable to find a specific item on our online store, please feel free to contact us or give us a call during business hours.

Do you sell fabric swatches?

Do you ship samples?
At this time, we are unable to offer fabric swatches or samples.

What is your privacy policy?

We care about our customers and their personal data.
We at Overseas Fabrics are committed to protecting your privacy. We do not sell, trade or otherwise share your personal information with anyone for any reason. Visit our full Privacy Policy for more details.